Refund policy
Refund Policy
Returns with Confidence
We want you to feel comfortable when choosing CURVEMIX pieces for your personal style and everyday jewelry. Eligible purchases may be returned within our 180-day return window, subject to the conditions outlined below.
This policy explains return eligibility, how to request a return, return shipping responsibilities, how damaged or incorrect products are handled, and how approved refunds are issued.
180-Day Return Window
Eligible CURVEMIX purchases may be returned within 180 days of delivery.
To begin a return, please contact CURVEMIX Customer Care before sending the jewelry item back. Our team will review your request and provide the appropriate return instructions and return address.
Returns sent without first contacting CURVEMIX may be more difficult to identify and may delay processing.
Return Eligibility
To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, together with included components, accessories, manuals, or other supplied items where applicable.
Products that have been materially altered, misused, intentionally damaged, or damaged after delivery for reasons unrelated to a product defect may not qualify for return.
For CURVEMIX coffee equipment, vessels, storage pieces, and living accessories, normal inspection after delivery does not by itself prevent you from contacting us regarding a return.
These conditions do not limit your ability to request assistance where a product arrives damaged, defective, incorrect, incomplete, or materially different from the description presented at the time of purchase.
How to Start a Return
Please complete the following steps before sending a CURVEMIX product back:
- Contact us at service@curvemix.com and let us know that you would like to request a return.
- Include your order number and the email address used when the order was placed.
- Briefly explain the reason for your return request.
- If the product is damaged, defective, incorrect, incomplete, or materially different from its description, include clear photographs or other relevant supporting information whenever possible.
- Wait for CURVEMIX Customer Care to provide the appropriate return instructions and confirmed return address.
- Send the jewelry item according to the return instructions provided by our support team.
Please contact us before sending any return. CURVEMIX does not publish a single universal return address because the correct return location may vary depending on the product, fulfillment location, and order circumstances.
Return Address
The return address for your order will be provided by CURVEMIX Customer Care after your return request has been reviewed.
Please do not send merchandise to our registered business address unless CURVEMIX has specifically confirmed that address for your return.
Our registered business address is provided for company identification and business correspondence purposes. It should not be treated as a return address unless expressly confirmed by our customer support team.
Return Shipping Costs
Preference-Based Returns
For eligible returns based on personal preference, change of mind, or other reasons not caused by a product issue or fulfillment error, the customer is generally responsible for the cost of return shipping.
Product or Fulfillment Issues
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, CURVEMIX will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where applicable.
When you are responsible for return shipping, we recommend using a trackable shipping service whenever practical and keeping your shipping receipt and tracking information until your return has been resolved.
Damaged, Defective or Incorrect Products
If your CURVEMIX order arrives damaged, defective, incorrect, incomplete, or materially different from its product description, please contact service@curvemix.com as soon as you identify the issue.
Please include:
- Your CURVEMIX order number
- A brief description of the issue
- Clear photographs or other relevant supporting information whenever possible
After reviewing the information provided, CURVEMIX will determine the appropriate solution. Depending on the circumstances, this may include replacement, refund, return instructions, or another suitable resolution.
An approved resolution involving a damaged, defective, incorrect, incomplete, or materially misdescribed product will be provided without additional cost to the customer where applicable.
Refund Review
Once a returned product has been received, or once a refund request that does not require a physical return has been reviewed, CURVEMIX will assess the request based on the circumstances and the terms of this policy.
If additional information is required, our customer care team may contact you using the email address or other contact information associated with your order.
Approved Refunds
Approved refunds are issued to the original payment method used for the purchase.
Once a refund has been approved, CURVEMIX generally processes the refund within 1β3 business days.
After the refund has been issued by CURVEMIX, it generally takes an additional 5β10 business days for the funds to appear through your original payment method.
The exact posting time depends on your bank, card issuer, financial institution, or payment provider and is outside CURVEMIX's direct control.
Order Changes & Cancellations
If you need to change or cancel an order, please contact service@curvemix.com as soon as possible after placing your order.
Orders may generally be changed or cancelled before they have been shipped.
Once an order has already been dispatched, we may no longer be able to cancel or modify it. Where applicable, you may instead request a return after delivery under this Return & Refund Policy.
Shipping & Delivery Issues
If your concern relates to a delayed, missing, lost, or undelivered shipment rather than a product return, please contact CURVEMIX Customer Care with your order number.
Our team will review the available order and tracking information and assist with the appropriate next steps.
Additional information about processing times, delivery estimates, tracking, fulfillment locations, and shipping concerns is available in our Shipping Policy.
Questions About a Return or Refund?
If you are unsure whether your purchase qualifies for return, need the correct return address, or have a question about a refund, contact CURVEMIX Customer Care before sending anything back.