We're Here to Help

At CURVEMIX, we want every part of your experience to feel considered — from discovering a piece that fits your style to receiving, wearing, and caring for your jewelry.

Whether you have a question about earrings, necklaces, rings, bracelets, sizing, materials, finishes, or product care, or need assistance with an existing order, shipment, tracking, return, or refund, our customer support team is available to assist.

Contact CURVEMIX

Order Support

If you're contacting us about an existing CURVEMIX order, including the relevant order details in your message will help our team review your request more efficiently.

Please include, whenever available:

• Your CURVEMIX order number
• The email address used when the order was placed
• A short explanation of your question or issue
• The product name, size, color, or variant where relevant
• Clear photographs or other supporting information if an item arrived damaged, defective, incorrect, incomplete, or materially different from its product description

Shipping & Tracking

CURVEMIX orders are generally processed within 1–3 business days.

Estimated delivery within the United States is generally 5–10 business days after processing.

We use a multi-location fulfillment model to support our collection of earrings, necklaces, rings, bracelets, and related jewelry designs.

Depending on product availability, order requirements, and destination, an order may be dispatched from different fulfillment locations or approved third-party fulfillment facilities.

Once your order has been dispatched and tracking information becomes available, we will provide the relevant shipping confirmation and tracking details.

Returns & Refunds

Eligible CURVEMIX purchases may be returned within our 180-day return window, calculated from the date the order is delivered and subject to the requirements of our Return & Refund Policy.

Before returning an item, please contact service@curvemix.com to obtain the appropriate return instructions and confirmed return address.

Please do not send jewelry to our registered business address or to any other address unless that return location has first been confirmed by CURVEMIX Customer Care.

Approved refunds are returned to the original payment method. CURVEMIX generally processes an approved refund within 1–3 business days.

After processing, the funds may require an additional 5–10 business days to appear, depending on your bank, card issuer, or payment provider.

Order Changes & Cancellations

If you need to change or cancel an order, contact CURVEMIX Customer Care as soon as possible after placing your order.

Orders can generally be changed or cancelled before shipment. Once an order has already been dispatched, we may no longer be able to modify or cancel it.

Where applicable, the item may instead be eligible for return after delivery in accordance with our Return & Refund Policy.

Jewelry Questions

If you need help choosing a size, understanding a material, comparing necklace lengths, or reviewing care recommendations, our team can help clarify the product information available before or after purchase.

For faster assistance, please include the product name or product page link when contacting us about a specific piece.